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As a policy, we do not offer refunds or exchanges on our products.
Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged (only inside contents), possibly in transit.
email us at firstname.lastname@example.org with your order number, date of transaction and image of the wrongfully delivered or defective item( only inside contents ) in question.
Our customer care team will look into the issue and revert back within 2 working days.
After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, Your replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
Refunds are offered to customers through 2 different methods:
As an option in case, you don’t want to avail the product you have the choice to pick up any other product as a replacement to your product, which was un-repairable, or not in stock.
* Money refund
Genuine cases where the product is found defective, not in stock with us to replace or having manufacturing defects qualify for a full refund in case customer doesn’t wish to avail store credit or replacement options
Refund is accepted and offered when:
Shipping Charges: A fixed shipping charge of Rs. 75/- is applicable on all orders .
It will take 3-5 working days for the delivery of a product .
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Toys4all at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post-shipment of the order, an Estimated Delivery Date will be displayed in the 'Order Details' which will help you to keep a track of the shipment status of your order.
So, if you’re looking for more information on how we collect, store, use and share your personal data we collect, this is the place for you!
2. Types of Information Collected and Uses of Collected Information
We collect two types of information about our Website Users: Personally Identifiable Information and Non-Personally Identifiable Information.
When you engage in certain activities on the Website, such as ordering a product or service from us, submitting content and/or posting content in discussion forums, filling out a survey, posting a review, requesting information about our services, we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including PIN code), email address, telephone number, date of birth, age and name of your kid(s). When you order products, we may also ask you to provide us with your credit card number, expiration date, and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some are identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.
We use Personally Identifiable Information to provide products to you, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product offerings, to personalize your experience and to understand how our Users as a group use the services and resources provided on our Site and to provide you a better experience.
We will not sell, trade, rent or share your Personally Identifiable Information with other parties. except as provided below: We may share your information with Authorized Third Party Service Providers. We provide some of our services and products through third parties. These "Third Party Service Providers" perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personally Identifiable Information with such Service Providers to deliver packages, send an email, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service.