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As a policy, we do not offer refunds or exchanges on our products.
Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged (only inside contents), possibly in transit.
email us at firstname.lastname@example.org with your order number, date of transaction and image of the wrongfully delivered or defective item( only inside contents ) in question.
Our customer care team will look into the issue and revert back within 2 working days.
After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, Your replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
Refunds are offered to customers through 2 different methods:
As an option in case, you don’t want to avail the product you have the choice to pick up any other product as a replacement to your product, which was un-repairable, or not in stock.
* Money refund
Genuine cases where the product is found defective, not in stock with us to replace or having manufacturing defects qualify for a full refund in case customer doesn’t wish to avail store credit or replacement options
Refund is accepted and offered when: